Privacy policy
This policy explains how EnglishwithLucy.info processes the minimum personal data needed to answer enquiries and organise lessons.
1. Data controller
The personal data controller is Lucy Kuneva. Contact is available through the website form, by phone at +359 877 165 232 or at the stated address in Plovdiv.
2. Data processed
When an enquiry is submitted, the site may process a name, email address, phone number, selected lesson type and free-text message.
3. Purpose and legal basis
Data is used to answer the enquiry, communicate before a service and organise the requested service. The basis is taking steps at the user’s request and, where applicable, consent.
4. Retention
Enquiries are retained only as long as needed for communication and service delivery, unless the law requires a longer period.
5. Recipients and security
Data is not sold. Hosting and technical providers may access it only as needed for the website to operate.
6. Your rights
You may request access, correction, deletion, restriction or object in accordance with applicable law. Requests can be sent through the contact page.
7. Cookies
The site may use technical cookies necessary for core operation. Analytics or marketing cookies should be enabled only after appropriate consent.
8. Updates
This policy may be updated when services or legal requirements change. Last updated: July 2026.